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Please allow 7 to 14 Business Days for your order to be processed (it may take more or less time depending on the season and/or sale) Remember Sunday, Monday & Tuesday are not Work Days, we are a small indie company run by two and all our products are handmade, self processed and personally taken to the post office, after your order has been shipped you will receive an e-mail with your shipping confirmation & tracking #, it should take from 2 to 5 days to arrive to Puerto Rico & United States depending on the Carrier, for International Orders it should take from a week and a half to three, sadly international orders only include tracking info if the package is properly scanned once it leaves the US , we are not responsible for any lost packages after they shipped out of USA and we are NOT responsible for any extra custom fee your country charges, we strongly recommend you to get the proper info on your customs just to be aware if you'll get charged or not.
Once your orders has been shipped, ALL missing order complains are to be issued with your local Postal Office, Yes we could try and help you out with it in any way posible but we do not hold responsible for any USPS issues, PLEASE make sure that your ADDRESS is correct and does not have any typo's or missing info, if a package is returned to us because of "wrong address" you will be charged for shipping again, any address change after your order has been shipped is slightly difficult but we still recommend contacting your local Postal Office and notifying the issue to see how they can help you out. We are NOT responsible for any STOLEN PACKAGES after it has ben "Delivered" please be aware of this if you if you live in a not so friendly environment we can offer you a signature confirmation service for you to sign in order to get your package if not please issue your complains to your locals USPS Post Office