How to Contact us.

Customer Service Hours
Wednesday to Saturday: 11:00 AM – 7:00 PM

If you have any questions about your order or shipping inquiries, feel free to reach out to us at: shipping@necromancycosmetica.com
Before sending us an email, please check our Shipping Policy, Return & Exchange Policy, Ingredient List and Product Care Guide, as your question might already be answered there.

For general inquiries such as collaborations, wholesale requests, restocks, interviews, proposals, or anything else, please contact us at:
info@necromancycosmetica.com

We're a small but mighty team, handling all aspects of the business! While we aim to respond to emails within 1-3 business days, during busy seasons like launches or sales, there might be a slight delay. We appreciate your patience and understanding.

Please note: Our business days are Wednesday to Saturday, so any emails sent from Sunday to Tuesday will most likely be answered once we're back in action.

A Quick Note on Kindness
We’re all human, and mistakes can happen! If there’s an issue with your order—whether it’s delayed, misplaced, or you’re experiencing any inconvenience with your product—please approach us with kindness and understanding. We’re here to help resolve any problems, and we truly want to provide the best service possible.

Remember: the way you approach a situation can make all the difference. We’re committed to resolving any issues, but abusive language or mistreatment won’t be tolerated. Let's keep it positive, and we’ll do everything we can to make things right!